Frequently Asked Questions

You can access to our airport by using public transport, private car or taxi. For public transport, you can visit https://www.istairport.com/en/passenger/transport/public-transport and for transport facilities via private car, you can visit https://www.istairport.com/en/passenger/transport/driving-direction.

You can use public transportation or taxi to get to the city centre. For public transport options, you can visit https://hava.ist and https://www.iett.istanbul websites.

You can get detailed information about the service points of HAVAİST buses via https://hava.ist. You can access the transport floor where HAVAİST and IETT buses departure from by going down to -2 floor via elevators located before entrance gates of arriving passenger and departing passenger and following up “Transport Floor” at the guide signs.

Payments can be made in cash at ticket counters or designated intermediate stops or by debit/credit card in the vehicle. You can also obtain a QR code before boarding by making an online payment via the Havaist mobile application or the hava.ist website and use your code when boarding.

You can access information regarding arriving and departing from our airport via https://www.iett.istanbul/en/main/pages/access-to-airports/798.

You can buy your İstanbul Card from ticket machines at transport floor of our airport and also you can load money to your İstanbul Card from same ticket machines. You can access the transport floor by going down to -2 floor via elevators located before arrival and departure entrance gates of arriving passenger and departing passenger and following up “Transport Floor” at the guide signs.

You can learn Havaist bus fares provided a service at our airport from https://hava.ist. and you can learn IETT bus fares from https://www.iett.istanbul.

The works of the subway line to arrive at the airport are being continued at present. For access to our airport from the stations of the other subway lines, you can visit https://iett.istanbul and https://www.metro.istanbul.

The parking, valet and car maintenance services are provided to our guests at our airport parking lot with 40.000 car capacities. The central services, car wash, car detailing, tyre change and bank, mini maintenance, fuelling service and authorized services are provided. You can access detailed information regarding our airport parking lot via https://www.istairport.com/en/passenger/transpor/airport-parking.

You get price information by entering the dates when you will leave your car via https://www.istairport.com/en/passenger/transpor/airport-parking in our web site according to the parking fees determined in accordance with DHMI (General Directorate of State Airports Authority) Public-Private Partnership (KÖİ).

You can pay the car park fees in cash and by credit card by using the manual payment devices on the floors number P3 of the Red (Manuel payment option is temporarily unavailable) and Green car parks as well as the automatic payment devices, which are 28 in total, next to the moving walkways on the floor P5, on the L08 axis at the P2 exit points, and next to the elevators on the terrace P6 or pay by credit card at the information desks located on the departures floor and via Istanbul Airport mobile application that you can download to your Apple/Android device. You can pay your parking fee in the CIP car park in cash and by credit card by using the 2 automatic payment devices located in the CIP car park.

Our car park does not have a reservation system for now.

Subscription procedures for 4, 7, 15, and 30 days can be completed using the manual payment machines available at the Red Car Park Floor P3 (This payment machine is temporarily out of service) or the manual payment machine available at the Green Car Park Floor P3 or at the information desks located at the departures floor within 1 hour upon your arrival at the multi-storey car park. Payment can only be made by credit card at the information desks on the departure floor. Short-term subscription procedures for 4, 7, and 15 days may also be completed using the automatic payment machines available in the car park within 1 hour upon your arrival at the multi-storey car park. CIP Car Park is only for short-term parking and subscription procedures are not available.

The car wash service is available at R floor of our parking lot and our guests who deliver their cars to the valet can benefit from this service.

The valet service is provided at our airport. Our guests who would like to get valet service can also benefit from short term parking lot subscriptions provided that they inform valet personnel when delivering their cars to the valet.

There are 3 valet pick-up points in total, one on the departing passenger floor across Gate number 3 on the Green Car Park floor P6, one across Gate number 5 on the Red Car Park floor P6 (temporarily out of service), and the other in the CIP Car Park. On the arriving passenger floor, there are 2 valet pick-up points located across Gate number 9 on the Green Car Park floor P3 and the other across Gate number 13 on the Red Car Park floor P3 (temporarily out of service).

You can call the valet from the number on the receipt given to you when you deliver your car or via our Istanbul Airport mobile application to be installed to your Apple/Android device.

The fee for the valet service provided at our airport is 35 TRY. The parking fee is not included in the price. You can pay your valet service fee at the Domestic Valet Payment Point located inside the terminal at Gate 9 and Gate 13 (temporarily out of service) on the arrivals floor, or at the Manual Payment Kiosk available inside the car park on the Green Car Park Floor P3.

If you contact with the parking lot personnel in this case, the necessary routings will be made.

The x-ray scanners we use at Istanbul Airport are used to check your properties only. The other scanning systems used (door-type and hand-held detectors) do not use X-ray technology.

You can prefer to be scanned by an alternative method (pat-down search, in-cabin search) to be determined by the checkpoint personnel.

The security check of the children who are special category passengers in accordance with the rules applied at airports can be made through pat-down search.

At our airport, the security checks of our special category passengers such as children, pregnant women, and those who use cardiac pacemaker can be made through pat-down search.

For information on the materials that can pass through the security checkpoints at the airport, please visit the General Directorate of Civil Aviation website on http://web.shgm.gov.tr/tr/yolcular-icin/3889-index . About the prohibited materials you cannot bring into the aircraft, you must contact your airline company.

You can obtain information on carrying the products you buy in the Duty Free area in the aircraft cabin from your airline company.

If there is no fluid inside the ice package, it can be carried as cabin baggage without being subjected to any liquid restrictions.

You are required to make your over-size or irregular-shaped baggage scanned through the over-size baggage X-Ray located at our entrance gate number 7. We suggest you to contact your airline company before bringing your baggage you can send to hold through the over-size baggage counters at the check-in islands C, E, G, L, N, and R.

In accordance with the National Civil Aviation Security Program, the professional motion-pictures possessed by the persons carrying along such motion-pictures are checked by means of the "Charge Tents" possessed by them. If there is no “Charge Tent”, it is necessary to scan the film by the security device under the approval of the person carrying the film; and if the person does not consent, this film is not allowed to pass.

You can fly after delivering your weapon at the weapon delivery points at the gates 1, 5, and 7 of our airport.

If prohibited items mentioned in the National Civil Aviation Security Program are detected during the security check, it is not allowed to pass these properties through and they are thrown away to the disposal box. It is not possible to receive the properties thrown to the destroy box back. In order not to experience this loss, we recommend you to review security restrictions from http://web.shgm.gov.tr/tr/yolcular-icin/3889-index and contact with your airline company before coming to the airport.

The laptops, tablets and other large electrical appliances should be passed through X-ray device separately by removing from their current covers or bags and should be controlled by operating the electronic device. If the device is not working or the personnel suspect, the device is scanned with Explosive Trace Detection Device in lien with additional security measures.

For example, it is forbidden to carry electronic skateboards in the hold baggage with their batteries. Before giving them to the hold baggage, it is required to remove the batteries from the skateboard and evaluate the batteries separately depending on their contents. You can access detailed information regarding restrictions from http://web.shgm.gov.tr/tr/yolcular-icin/3889-index address.

You should contact with your airline company regarding the electronic cigarette which you would like to take along with you to the airplane during your travel.

In accordance with the rules determined by National Civil Aviation Security Program, carriage of

all liquids more than 100 ml. in the aircraft cabin is subject to restriction and when there is no baby, the breast milk is considered included in this restriction. The liquids up to 100 ml. can be carried in the aircraft cabin only in 100 ml. containers that can fit into only one 20*20 liquid bag per person (the liquid bags are available at our checkpoints). The liquid to be carried is allowed to let into the cabin after being checked with the security devices. You can get current and detailed information regarding the subject from http://web.shgm.gov.tr/tr/yolcular-icin/3889-index.

The baby formula more than 100 ml. can be carried if the baby also travels and the baby formula is enough during the travel. These substances are allowed to pass after being checked with security devices. You can get current and detailed information regarding the subject from http://web.shgm.gov.tr/tr/yolcular-icin/3889-index

In the event that the properties within the scope of restricted items determined by the National Civil Aviation Security Program are detected during the security check, it is not allowed to pass these properties and they are destroyed. It is impossible to receive the properties destroyed them back. In order not to live this loss, we suggest you to review the security restrictions from http://web.shgm.gov.tr/tr/yolcular-icin/3889-index and contact with your airline company before coming to the airport.

The medicines to be carried in hand baggage are allowed provided that they are written on the prescription indicating the identity of the passenger or a health report that specifies that the passenger has to take these medicines is submitted and that the said medicines are kept in their original packages and being in sufficient amounts. You can access detailed information regarding the subject from https://www.ticaret.gov.tr/gumruk-islemleri/sikca-sorulan-sorular-frequently-asked-questions/english address of the Ministry of Customs.

The health products are allowed to pass inside of the cabin as per the issues written in the Protocol on Dispatching of Organ and Tissues by Airline. Even if you will make only transfer at our airport, you should submit the approval document that you received from the Ministry of Health at security checkpoints for transportation of such products.

The insulin injectors to be carried in hand baggage are allowed provided that they are written on the prescription indicating the identity of the passenger or a health report that specifies that the passenger has to take these medicines is submitted and that the said injectors are kept in their original packages. However, the amount of drugs expected to be sufficient during the flight time may change as per airport security committee decisions. It is forbidden to carry hypodermic injectors in the cabin and you are required to receive information on carriage of them in hold baggage from the airline company.

If you file a legal application about the subject, your application will be examined and you will be informed.

The necessary checks of your pet to be travelled with you are made within the scope of aviation security at airport security checkpoints. You can get detailed information regarding the subject from https://www.ticaret.gov.tr/gumruk-islemleri/sikca-sorulan-sorular/bireysel/yolcu-beraberinde-getirilen-hayvanlar However, we recommend you to contact with your airline company for carriage of your pet.

If the infant car safety seat does not include any prohibited/restricted material in consequence of the security checks made for infant car safety seat, there is no problem in passing infant car safety seats through the security checkpoints. However, we recommend you to contact with your airline company regarding carriage of the infant car safety into the aircraft cabin.

A total of 30 units of biometric passing counters benches located in the airport departure and arrival passport control areas provide services to Turkish citizens and our guests who meet necessary criteria. For use details, you can visit https://www.nvi.gov.tr/sss-pasaport

You are required to be at the terminal at least 3 hours before your international flights and at least 2 hours before your domestic flights.

You can obtain current information regarding the flights departing from our airport from https://www.istairport.com/en/passenger/flight/departure, the flight arriving to our airport from https://www.istairport.com/en/passenger/flight/arrival or you can follow the current flight information via our Istanbul Airport application to be installed to your IOS/mobile device. You can obtain the latest updates about your flight as a warning from your mobile device by finding your flight via our application and clicking the "follow the flight" button. Also, you can learn current information about the flight by calling our call center 444 1 442 or via our Whatsapp line 444 1 442.

You can obtain current information regarding the flights departing from our airport from https://www.istairport.com/en/passenger/flight/departure, the flight arriving to our airport from https://www.istairport.com/en/passenger/flight/arrival or you can follow the current flight information via our Istanbul Airport application installed to your IOS/mobile device. You can obtain the latest updates about your flight as a warning from your mobile device by finding your flight via our application and clicking the "follow the flight" button. Also, you can learn current information about the flight by calling our call center 444 1 442 or via our Whatsapp line 444 1 442.

You can get detailed information regarding health issues such as vaccines that you should have depending on the location you will fly to from https://www.hssgm.gov.tr/SikcaSorulanSorular internet address.

In the event that your flight has delayed or cancelled, you can learn detailed information on passenger rights that you have from web site of General Directorate of Civil Aviation http://web.shgm.gov.tr/en/mevzuat/2155-index ; you can file an application regarding your rights to your airline.

All check-in counters at our airport have convenient dimensions for our passengers with reduced mobility. It is under the airline companies' initiative to designate special check-in counters for families, elder passengers, or passengers with reduced mobility. Currently, Turkish Airlines has such an application at our airport.

If your airline company has online check-in counter, you can complete your transactions through the said counter without getting in the standard check-in line.

Please contact your airline to learn your free baggage allowance.

If you leave your property in the airport terminal building, you can fill lost property form available at our web site https://www.istairport.com/en/passenger/terminal-services/lost-and-found, call 444 1 442 call center or you file an application via our Whatsapp line 444 1 442.

If the valuable official documents such as driving licence, passport, identity card, seaman identity card etc. are not in another property, they are routed to Airport Police Branch Department. In this case, you can file an application via 444 1 442 to Airport Police Branch Department or by coming to the Airport personally for your document query. If your document is in another property, your property is routed to the loss property office. In this case, you can fill lost property form available at our web site https://www.istairport.com/en/passenger/terminal-services/lost-and-found, call 444 1 442 call center or you file an application via our Whatsapp line 444 1 442 for query.

You can receive your property found in the terminal from our Lost & Found Office located across R check-in island ahead of 7th entrance gate on the departing passenger floor. You can access exact location of our office from https://www.istairport.com/en/passenger/airport-guide/airport-map link or via İstanbul Airport application to be installed to your IOS/Android device.

You can access exact location of our Lost & Found Office located across R check-in island ahead of 7th entrance gate on the departing passenger floor from https://www.istairport.com /en/passenger/airport-guide/airport-map link or via İstanbul Airport application to be installed to your IOS/Android device.

If the properties found in the terminal check in zone (land side) and domestic lines terminal are delivered İGA loss property office, they are stored for 6 months, the properties expired are discharged from office. The properties found after international lines passport checkpoint (air side) are stored for 3 months at İGA Loss Property office under the supervision of Republic of Turkey Customs Enforcement, the properties expired are returned to the supervision of Customs Enforcement.

The foodstuffs in the property found at our airport are retained maximum 24 hours against situation such as deteoriation etc. and they are destroyed. If the foodstuffs are in a different property, they are destroyed by taking from the property.

Since the properties left at the aircraft are retained in the lost & found offices of the contracted ground handling company of the relevant airline companies, you should contact with your airline company.

In the event that your baggage is not on the baggage band or it is lost, if you are at the baggage reclaim point, you can find the lost property office of the ground handling company working under your airline company by following the relevant guide signs and you have your lost baggage recorded. If you are not at baggage reclaim point, you can contact with your Arline company by giving information such as name, surname, your flight date, destination, flight code information, if any, the photos of your flight ticket or baggage tag, colour, size etc. of your baggage.

If your baggage is delivered damaged and if you are at the airport, you can have the minutes down by contacting with the lost property office of ground handling company working under your airline company with relevant guide signs. If you are not at the airport, you can contact with your airline company by giving information such as name, surname, your flight date, destination, flight code information, if any, the photos of your flight ticket or baggage tag, colour, size etc. of your baggage in order able to investigate.

Landside: You can deposit your baggage to two “Baggage Deposit” areas available at departing passenger floor and baggage deposit cabinets at departing passenger floor in return its fee.
The fee for baggage deposit cabinets is 40 TL for small baggage and 60 TL for large baggage between 0-12 hours. If it exceeds 12 hours, 40 TL for small baggage and 60 TL for large baggage is charged for every subsequent 24 hours.
Airside: We have also baggage deposit service at International Lines departing passenger airside. You can only pay for this service with your credit card. The fees are as follows
Between 0-3 hours; baggage 5 €, pochette-bag 2 €, cloak room 2 €
Between 3-6 hours; baggage 9 €, pochette-bag 3 €, cloak room 3 €
Between 6-9 hours; baggage 16 €, pochette-bag 6 €, cloak room 6 €

You can access the location information of these areas on our airport map via (https://www.istairport.com/en/passenger/airport-guide/airport-map) or via our İstanbul Airport mobile application that you will install to your IOS/Android device.

The baggage trolleys at our airport are used through deposit method. When you make payment in cash or by using your DEBIT Card or NFC at the baggage trolley dispensers, you can receive your baggage trolley with the slip that bears a QR code. When you want to return your baggage trolley, you can receive your deposit back my making the dispenser read the QR code. Since the QR code generated by the dispenser matches the baggage trollley, you must make sure that you have correct QR code read while delivering the trolley.

You can provide carriage of your excess baggage by the attendants who you can find at the 2nd, 5th and 7th entrances of the departing passenger floor in the airport.
Also, you can complete your travel comfortably by providing carriage of your excess baggage by the attendants at baggage conveyor in arriving passenger floor.

You can get information on the land side and domestic lines shops at our airport from https://www.istairport.com/en/passenger/airport-guide/shopping and information on our 55.000 m2 Duty Free ships with different concepts and located on the international lines air side from https://www.istairport.com/en/passenger/airport-guide/duty-free, you can also access location of these shops from our airport map at our web site or the map in our İstanbul Airport mobile application that you can install on your IOS/Android mobile devices.

You can get information on restaurant and cafes at our airport from https://www.istairport.com/en/passenger/airport-guide/food-and-beverage, you can find their locations from our airport map at our web site or the map in our İstanbul Airport mobile application that you can install on your IOS/Android mobile devices.

For information on the subject, please visit https://www.unifree.com/en/duty-free-shopping/#/duty-free-shopping-procedure.

You can check your Duty Free limits on your international lines arrival flight you will make at our airport on https://www.unifree.com/en/duty-free-shopping/#/duty-free-shopping-procedure.

You can obtain the information on whether your baggage will be transferred automatically from your airline company.

If your connecting flight is cancelled or you miss your flight due to various reason; you can get information by applying to the transfer desk of the relevant airline. In order to access to the transfer desks, you can use our airport map from https://www.istairport.com/en/passenger/airport-guide/airport-map or can create your own route from your current location by using our İstanbul Airport mobile application that you can install on your IOS/Android device.

There are napzones that you can rest by free of charge in many zones at our terminal. Besides, you can rest at sleeping cabins located at international line departure zone in return for a fee. Also, you can rest at our hotel named YOTEL that is located in our terminal and presents smart designs and technologies to its guests on both sides with 174 air side rooms and 277 land side rooms. You can book a room at our hotel named Yotel from https://www.yotel.com or via istanbul.reservation@yotel.com mail address.

If you come from abroad and take a transfer flight from Istanbul Airport to abroad again, you can proceed to your next flight by ascending to the departing passenger floor after passing through our security checkpoint. However, if you need to reclaim your baggage or enter the country for any reason, you are required to have Turkish visa, as you will have to pass through our passport checkpoint.

There are 2 visa offices for citizens of the country who are subject to visa prior to passport after landing from the aircraft gates. Visa acquisition through these offices varies for each country citizen. In order not to have problems in the visa process, you can get preliminary information or you can apply via https://www.evisa.gov.tr/.

You can make registration transactions of the devices that you have brought along while coming to our country from abroad via https://www.turkiye.gov.tr/

You get detailed information on the electronic devices that you can bring along while entering our country from abroad via https://www.ticaret.gov.tr/gumruk-islemleri/sikca-sorulan-sorular/bireysel/yolcu-muafiyetleri

We have a hotel named YOTEL that is located in our terminal and presents smart designs and technologies to its guests on both sides with its 174 air side rooms and 277 land side rooms. You can book a room at the hotel on https://www.yotel.com or by sending an e-mail to istanbul.reservation@yotel.com.

You can review the content and fees of İGA Pass Membership Package at https://igapass.com.

Currently, İGA Pass is only valid at İstanbul Airport.

We have 3 service and sales points at departing passenger floor in the airport. One of them is located at D counter of domestic lines transit area, another one at M counter of international lines transit area and the last one adjacent to the information point after passing from passport zone.

İGA Lounge provides service at international lines departing passenger floor. You can access lounge locations via airport map from https://www.istairport.com/en/passenger/airport-guide/airport-map or via our İstanbul Airport mobile application that you can install on your IOS/Android device.

The seating capacity for 585 persons is presented in 4.400 m2 area at the same time. Free massage service are also provided at İGA Lounge where the delicious foods at its open buffet. Our douches and rest seats presented relax opportunity to our transfer passengers as well as our children playground where the children have entertaining moments, our comfort business spaces, meeting rooms and quiet rooms in order to provide facility to business people to continue their works are available.

The common lounge area in the İstanbul Airport is only İGA Lounge. For benefiting from İGA Lounge, you should buy İGA Lounge service or you have one of İGA Pass membership packages. Also, if you fly with our contracted airlines or you are the customer of our contracted institution or your institution/airline gives you İGA Lounge entry right, you can benefit from our İGA Lounge service.

THY Domestic Lines CIP Lounge in the domestic lines for use of THY business passengers and Frequent Flyer card owners, International Lines Turkish Airlines Lounge in the international lines for use of Star Alliance business passengers and Frequent Flyer card owners are available in İstanbul Airport. Also, Skyteam Lounge served to Skyteams member airlines is also provided service to our guest in the international lines.

You can access the lounge locations on our airport map via (https://www.istairport.com/en/passenger/airport-guide/airport-map or via our İstanbul Airport mobile application that you will install to your IOS/Android device.

The buggy service carrying on a shuttle business at the International Lines and Domestic Lines Departing passenger floor is a service that each passenger can benefit to the aircraft boarding door with buggy vehicles with 3 or 5 person capacities.

There are 4 separate departure points in total as 3 at International Lines and 1 at Domestic Lines.

In international lines;
North Stop: At middle point when going down from stair to International Line departing passenger D gates.
West Stop: Across C1 boarding gate located at the international line departing passenger floor.
East Stop: Across E1 boarding gate located at the international line departing passenger floor.

In domestic lines;
Domestic Lines Stop: Right across when going down from the stairs to the Domestic Lines departing passenger floor.
In order to benefit from Buggy shuttle service, you can visit Buggy stops which you can find from map in our İstanbul Airport mobile application that you will visit to your IOS/Android device.
They are provided service as follows

• International Line West and International Lines East Buggy to the international line boarding gate numbered with A, B, C, E and F,
• International Line North Buggy Stop to the international line boarding gate numbered with D,
• Domestic Line Buggy stop to the Domestic Line boarding gate,

You can find the relevant Buggy stop according to the boarding gate in your boarding card.

You can buy IGA Buggy service from

• www.igapass.com web site,
• İstanbul Airport mobile application,
• İGA Buggy stations and
• IGA Pass service and sales points in the airport

Our Meet & Greet packages provided service both at domestic lines and international lines have been designed according to the Arriving Passenger, Departing Passenger and Transfer passenger needs.

For departing passenger;

• Being met by personal assistant
• Porter service
• Priority check-in
• Use of İGA Fast Track
• Escort to aircraft door
• Use of İGA
• Buggy assigned to the passenger

For arriving passenger;

• Being met by personal assistant
• Porter service
• Buggy assigned to the passenger
• Use of İGA Fast Track
• Escort to transfer vehicle

For transfer passenger;

• Being met by personal assistant at the gate of the first flight (with buggy assigned to the passenger)
• Porter Service
• Use of İGA Fast Track at the Passport checkpoint
• Use of IGA Lounge
• Escort to the flight gate for the other flight (with buggy assigned to the passenger)
• You can access service and package fees via https://igapass.com web site or İstanbul Airport mobile application.

IGA Meet & Greet Service works with reservation system. If we have appropriate meeting assistant on time and date which you request, the confirmation of your reservation is forwarded to you.

You can book for IGA Meet & Greet service from

• www.igapass.com web site,
• İstanbul Airport mobile application,
• reservation@igapass.com mail address and
• Via İGA Pass service and sales point in the airport.

For Meet & Greet, the reservations made at least 24 hours in advance are put into process. Otherwise, the reservations made less than 24 hours before the flight will not be considered.

It is enough to have one of İGA Pass membership packages in order able to benefit from Fast Track service. For details, you can review our membership packages from https://igapass.com.

Also, if you fly with our contracted airlines or you are the customer of our contracted institution or your institution/airline gives you passing right with İGA Fast Track, you can benefit from our Fast Track service.

İGA Fast Track service is available at

• For departing passengers, at terminal entrance doors, 1st entrance Domestic Lines, 3rd and 7th International Lines terminal entrance doors security checkpoints,
• International lines arriving passenger, international lines departing passenger floors and transfer floor passport checkpoints.

You can benefit from valet and parking lot service with İGA Pass membership packages. For details, you can review our membership packages from https://igapass.com.

For our minor passengers, we have children’s playground at 5 points in total; one of for each of our piers where the flight gates are located on the departing passenger floor. You can access locations of these playgrounds from https://www.istairport.com/en/passenger/airport-guide/airport-map or via our İstanbul Airport mobile application which you will install to your IOS/Android device.

We have 13 baby care rooms in total at our airport which are convenient for breastfeeding and replacing the diaper of your baby; 2 each departing passenger flight gate piers, 1 at departing passenger floor check-in zone, 1 arriving passenger meeting zone, 1 at transfer zone. You can also access location of these rooms on our airport map from https://www.istairport.com/en/passenger/airport-guide/airport-map or via our İstanbul Airport mobile application which you will install to your IOS/Android device.

Our airport has family rooms at each toilet zones where you can change your baby’s diaper. Besides, 13 baby care rooms where you can breastfeed your baby at our airport.

Many possibilities and applications are available at our airport for our guests who can have special needs during airport processes such as elder, handicapped or pregnant. In order to get detailed information on these possibilities and applications, you can visit https://www.istairport.com/en/passenger/terminal-services/iga-assist.

The handicapped restrooms designed for our passenger with reduced mobility are available at each restroom zone across our airport. Our restrooms which their doors are opened through sensor detection and giving audible “occupied/vacant” warning can be locked from inside with a button. Besides, the wheelchairs with patient toilet are available at 5 handicapped restrooms:

• Arriving Passenger Floor, Check-in zone, across E check-in island,
• Departing Passenger Floor, After Passport, across A2 gate,
• Departing Passenger Floor, After Passport, across B1 gate,
• Departing Passenger Floor, After Passport, between D2-D4 gates,
• Departing Passenger Floor, After Passport, across F1 gate.

You can pass through the security checkpoint after checking of the wheelchair with or without you depending on whether you can walk or not during the security applications.

We have parking spaces for disabled passengers with a total capacity of 910 vehicles available in close vicinity to the entrance gates on each floor and the car park section of our airport.
There are also accessible toilets available in the car park for our disabled guests.

After you park your car to the car park;
• you can reach Gate 1 from the Tourquoise car park floor P5,
• Gates 1 and 3 from the Green car park floor P5,
• and Gate 7 from the Red and Blue car park floor P5 by using the moving walkway.

As required by parking fees and application principles of Public-Private Partnership (KÖİ) tariffs published by the General Directorate of State Airports Authority (DHMI), our disabled citizens wishing to use our car park free of charge for up to 15 days must be present in the vehicle and submit the documents (disabled identity card issued by the relevant ministry, disability report or registered vehicle license of the disabled issued in their name) to prove their disability.

As required by parking fees and application principles of Public-Private Partnership (KÖİ) tariffs published by the General Directorate of State Airports Authority (DHMI), our disabled citizens wishing to use our car park free of charge for up to 15 days must be present in the vehicle and submit the documents (disabled identity card issued by the relevant ministry, disability report or registered vehicle license of the disabled issued in their name) to prove their disability.

We have guide track paving at 1st, 3rd and 7th entrances from sideways to the help desk at our airport.
Likewise, we have guide tracks from baggage claim point for domestic and international lines to the exit point and access floor for our arriving guests.
The “Barrier-Free Route” is an application which we have put into practice with tactile paving at our Domestic Departures Terminal for visually impaired passengers who want to reach their boarding gate without seeking assistance from their airline company.
You can access the check-in counters, the second security checkpoint and the boarding gates after you enter the terminal through gate 1 or 3 by using the “Barrier-Free Route”. The “Barrier-Free Route” consists of a single-line tactile surface extending across a main route and is provided with a special indicative surface at the boarding gate locations in boarding area and WC locations. If you install our mobile app and activate the “Open with Loud Steps” option in the map section, you may also get voice guidance that will help you reach your desired route and get information about your surroundings by holding out your phone and moving it around you.

We have security passes for handicapped and pregnant guests on the guide tracks at the 1st, 3rd and 7th entrances, where such guests are allowed pass priority. Also, separate routes to pass are defined at the passport control areas for our handicapped and pregnant guests.

Assistance services are provided by airlines. You can visit the web site of your airlines for requesting assistance. Notifying your airline of your request and making reservations early on will decrease your waiting time for your service.
You can reach the relevant airline service provider via the assistant call phones stationed before the entrance when you come to our airport. You can wait for the relevant personnel to arrive while resting on the bench beyond the first entrance.

You can request Sunflower badge from our information desks.

You do not need to submit any report for sunflower badge.

This badge does not grant any priority or privilege during security check. However, our security staff will recognize you easily and know that you may need additional time or support.

You can use the Sunflower Badge at other airports where this practice is valid. You can contact with the relevant airport to learn whether this Sunflower badge is valid or not.
Our Information Points:
Departing Passenger Floor:

• Across the entrance gate of terminal 2
• Across the entrance gate of terminal 5

After International Lines Passport Check

• International Lines A pier head
• International Lines D pier head
• International Lines F pier head
• Domestic Lines G pier head

Transfer and Arriving Passenger Floor:

• International Lines meeting lounge
• Domestic Lines meeting lounge
• Before International Lines Departing Passenger passport check

In order to ensure that this service is provided to guests who really need it, applicants are required to submit a medical report as proof of the guest’s autism or cerebral palsy diagnosis along with an application form and a photograph.
Applications can be made in two ways:

Information desks: You can fill out the application form at our information desks and submit your photograph and medical report together with the application form.

Website: You can fill out the application form on our website and use the same page to upload your photograph and medical report.

Your “Very Special Guest Card” will be issued once your application and medical report are examined and approved. You can pick up your card at the nearest information desk, provided that you specify your next flight or contact us by phone (444 1 442) or by e-mail assist@igairport.aero.

Once you take delivery of your Very Special Guest Card, you only have to have your card with you.

In order to use the Very Special Guest Room, please contact us upon your arrival at the airport through the assistant call phones stationed before the terminal entrance, the information desks, the call center (444 1 442) or by e-mail to assist@igairport.aero to inform us that you would like to use the Very Special Guest Room and learn whether the room is currently available. If the room is available, please show your Very Special Guest Card to the attendant at room entrance together with your boarding pass to access the room.

In order to use buggy shuttle service please show your Very Special Guest Card to our stuff in buggy stops. This card allows you and one companion to use buggy shuttle together free of charge.

Currently, we don’t have a booking system available.

The very special guest room is provided with a TV which screens cartoon movies, a flight information display, sitting areas, foam rubber toys and a table and chair for kids. There is also a “Silent Room” with rubber-coated walls inside the room.

The room is large enough to accommodate several people at one time. However, we shall show due care to maintain a calm atmosphere inside the room depending on the situation each time and pay attention that the number of people present in the room does not exceed a given capacity.

Two special passenger points for the guests are located departing passenger floor in check-in area, inside B and M check-in islands.

The guests can benefit from the rooms which provides more silent area for the crowd- and noise- sensitive guests before check-in process and who need to charge their electrical wheelchair. There is also a closed area for the guests who want to remove their prosthesis and give them to the hold baggage and flight information screens that will help the guests wait for the check-in time without stress.

We have 1 hour free Wi-fi service at our Airport. You can benefit from service via SMS or by entering your passport number.

Access via SMS:

• Click on mobile access.
• Choose flag for your country code and then your phone number without area code. Approve the agreement and click on Enter.
• Enter SMS code which will come to your mobile phone and then click on Continue.

Access with passport number:

• Use the kiosk for passport verification and note the code to be used for password.
• Connect to Wi-Fi on phone and click on enter with passport at the page opened.
• Enter your passport number and the code received from the kiosk. Approve the agreement and click on enter.

You can access the Wi-Fi kiosk location via our website and the maps on our mobile application that you will install to your IOS/Android device.
If you have problems using the Wi-Fi service, you can get support from 444 01 45.

Due to that the identity verification is required for Wi-Fi connections in accordance with the Laws of Republic of Turkey, this method is followed. If the roaming service is not opened, you can make your internet connection via your passport through the Wi-Fi kiosks at our airport.

• Use the kiosk for passport verification and note the code to be used for password.
• Connect to Wi-Fi on phone and click on enter with passport at the page opened.
• Enter your passport number and the code received from the kiosk. Approve the agreement and click on enter.

If the roaming service is not opened, you can make your internet connection via your passport through the Wi-Fi kiosks at our airport.

• Use the kiosk for passport verification and note the code to be used for password.
• Connect to Wi-Fi on phone and click on enter with passport at the page opened.
• Enter your passport number and the code received from the kiosk. Approve the agreement and click on enter.

There are 13 passenger smoking areas in total at our airport 10 on the international lines air side and 3 on domestic lines air side. You can access the location information of these areas on our airport map via https://www.istairport.com/en/passenger/airport-guide/airport-map or via our İstanbul Airport mobile application that you will install to your IOS/Android device.

There are electric sockets and USB charging points you can use to charge your phone/tablet at the seating areas of our airport.

44 prayer rooms in total as 2 for women and 22 for men as well as 1 prayer island for other religions which is located at the pier F where F gates are at departing passenger floor are available at our airport. You can access the location information of these areas on our airport map via (https://www.istairport.com/en/passenger/airport-guide/airport-map) or via our İstanbul Airport mobile application that you will install to your IOS/Android device.

The water dispensers at 2 separate points after passport check point of departing passenger floor at our airport provide service to our guests for free drinking water. Our guests can also find water at these points. You can access the location information of these areas on our airport map via https://www.istairport.com/en/passenger/airport-guide/airport-map or via our İstanbul Airport mobile application that you will install to your IOS/Android device.

You can access lists of tourism and transfer offices at arriving passenger floor passenger meeting lounge in our airport from https://www.istairport.com/en/passenger/terminal-services/tourism-and-transfer-offices link.

The bank branches and ATM’s are available in our airport. You can access detailed information via https://www.istairport.com/en/passenger/terminal-services/branches-atms, the location information via our web site or via maps in our Istanbul Airport mobile application that you will install to your IOS/Android device.

The baggage wrapping service is provided service at departing passenger 3rd and 5th entrance gates in the airport. The fee for baggage wrapping is 75 ₺, parcel prices from small to large are 20 ₺, 25 ₺, 30 ₺, 35 ₺; baggage wrapping fee with parcel is 85 ₺, 90 ₺, 95 ₺ and wrapping with bubble pack is charged as 30 ₺ per meter.

You can buy your duty stamp in cash or by your credit card from stamp duty devices positioned before departing passenger floor passport checkpoint by the Ministry of Finance of Turkey. In addition, you can make payment via banks and you can pass with submission of receipt at passport passing. You can get detailed information from https://www.gib.gov.tr address.

7/24 paid polyclinic service is provided at Şafak Health Clinic in the airport.

You can perform your cargo operations with PTT, UPS Cargo and Jetiz Cargo at departing passenger floor in the airport. You can access the location information of these areas on our airport map via https://www.istairport.com/en/passenger/airport-guide/airport-map or via our İstanbul Airport mobile application that you will install to your IOS/Android device.

In order to review vacant positions and file an application, you can use https://www.igairport.com/en/human-resources/career-opportunities address.

It is the tax imposed on the airlines for the services and facilities provided to departing passengers in terminals at the airports/terminals operated by the Airport/Terminal Operators within the scope of PPC Projects contracted out by SAA Directorate General.

In order to obtain information on and/or make a request for the advertisement areas, sponsorships, brand cooperations, promotional stand renting, and organization services at Istanbul Airport, please visit advertising@igairport.com or call the phone number 0212 601 41 00.

Istanbul Airport application supports Turkish and English languages. Whichever of the languages our guest uses in their phone, the version of the application supporting that language will be opened. In other words, if it is in Turkish, Turkish application, if in English, English application will be opened.