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Frequently Asked Questions

What means of transport can I use to access to the airport?

How to get to the city centre from the Airport?

From where do HAVAİST buses depart?

Can I pay money for the HAVAİST buses?

Which IETT buses can I use to access to the airport?

Can I buy İstanbul Card at the airport? / Can I load money to my İstanbul Card at the airport?

From where can I learn bus fares?

Can I get to the airport by subway?

Which services are provided at airport parking?

From where can I learn parking fees?

In what ways can I make parking payment transactions?

Can I book a place in the car park in advance?

How do I subscribe to the parking lot?

Does your parking lot have car wash service?

Does your parking lot have valet service?

Where are the valet vehicle reception and delivery points?

How can I call valet in order to pick up my car?

How much is valet fee in the airport?

My car has broken down/its battery has run down in the parking lot; what can I do?

Is the X-Ray scanner bad for my health?

If I am requested to walk through the security scanner, may I request to be scanned by an alternative method?

Do children have to go through security scan?

I am pregnant / I use cardiac pacemaker. Am I required to go through X-Ray scanner or metal detector?

What can I clear through the security checkpoint at the airport?

Can I carry the products I buy in the Duty Free area of the airport in the aircraft cabin?

Can I carry ice package / fluid cooling bag?

What is the process for over-size baggage?

Does the security scan affect camera films?

How will I travel with my gun?

What does happen if any property is rejected in the security check?

Can I carry electronic and electrical appliances (such as laptops, MP3 players or portable DVD players)?

Can I carry electronic cigarette at my carry-on baggage?

Can I carry breast milk even if I travel without my baby?

Can I carry liquid baby formula, prepared milk, soy milk, rice milk or sterilized water?

How can I receive my properties detained before the flight back?

Can I carry medicine in my hand baggage?

Can I carry a health product (embryo, tissue, organ etc.) inside of the cabin?

Can I carry insulin and hypodermic injectors in the hand baggage?

Can I see the image produced by X-Ray scanner?

Can I flight with my pet?

Can I pass my baby’s car safety seat through the security checkpoint to use at the aircraft?

Is there a biometric passport checkpoint?

How early should I be at the airport before my flight?

How can I obtain departure and arrival information of the flights?

How can I get current flight information or delay/cancellation condition of my flight?

Which vaccines should I have depending on the country which I will visit and where can I have them?

My flight has delayed or cancelled, what are my passenger rights?

Do you have special check-in counter for families, elder passengers, or passengers with reduced mobility?

Can I deliver my baggage without waiting in the line after making online check-in?

What is my free baggage allowance?

I have left my property in the terminal. What should I do?

I lost my official document such as ID card, Passport, Green Card etc. What should I do?

My baggage/lost property has been found. From where can I receive it?

Where is the Lost & Found Office at the airport and how can access there?

How long the retention period/receiving period of the properties found?

The foodstuffs in the found property have been destroyed, why?

How can I receive my proper that I have left at the aircraft?

I cannot receive /have forgotten my baggage on the baggage band. What should I do?

My baggage has been delivered damaged. What should I do?

Where can I deposit my baggage?

Are the baggage trolleys at the airport for a fee?

Does the airport have baggage handling (porter) service?

Which stores are there at the airport?

Which restaurants and cafes are there at the airport?

The product I bought in Duty Free is defective. What should I do?

What is the Duty Free shopping limit for my international lines arrival flight?

Do I need to get my baggage in my connecting flight?

If my connecting flight is cancelled/I miss the flight, what will I do?

Where can I rest at the airport until my connecting flight?

I have a connecting flight through Istanbul Airport, do I need to obtain visa?

Can I get visa at İstanbul Airport?

Where can I have the product that I bought abroad registered?

How many phones/computers/tablets can I bring from abroad?

Is there any hotel at the airport?

Where can I book a room at the hotel?

What are the service details and fees of İGA Pass membership packages?

In which airports is İGA Pass valid?

Where are İGA Pass service and sales points located in Istanbul Airport?

Where is İGA Lounge?

What are the services in İGA Lounge?

What are the Lounges at Istanbul Airport? How can I benefit?

Where are Buggy stops?

How can I buy Buggy service?

What are İGA Meet and Greet service details and fees?

How can I book for İGA Meet and Greet service?

How can I benefit from İGA Fast Track service?

Where are İGA Fast Track points?

Can I benefit from valet & parking lot service with İGA Pass?

Are there any areas for children’s entertainment at the airport?

Does the airport have rooms where I can breastfeed my baby?

Does the airport have rooms where I can change my baby’s diaper?

What kind of services do you have for the passenger with special needs?

Does the airport have special restrooms for the passengers with reduced mobility?

Can I pass through the security checkpoint with my wheelchair?

Do you have parking spots for handicapped passengers at your parking lot?

Is there free parking lot possibility for handicapped passengers?

Does your airport have guide track for visually impaired passengers?

Does the airport have priority passes for handicapped and pregnant passengers at security and passport points?

How can I get assistant service in the airport?

Where can I get a Sunflower Badge presented for individuals with invisible disability?

Do I require submitting a medical report for sunflower lanyard presented for individuals with invisible disability?

Will the badge presented any priority and privilege presented for individuals during security check?

Can I sunflower badge presented for individuals with invisible disability at other airports?

How may I apply for a Very Special Guest Card presented under Accessible Airport?

How can I take delivery of the Very Special Guest Card presented under Accessible Airport?

Do I require carrying my medical report with me every time in order to use the Very Special Guest Card?

How can I use the Very Special Guest Card presented under Accessible Airport?

Can I book the Very Special Guest Room provided service under Accessible Airport?

What will I find in the Very Special Guest Room provided service under Accessible Airport?

How many people can use the Very Special Guest room provided service Accessible Airport at one time?

Where are the Special Passenger Service Points provided service under Accessible Airport?

Who can use the Special Passenger Service Points provided service under Accessible Airport?

Does the airport have free Wi-Fi?

Why SMS is required in free Wi-Fi service?

How can I use Wi-Fi service if my roaming is not open?

Are there smoking areas at the airport?

Does the airport have charging points?

Does the airport have washroom, prayer room?

Is there a water dispenser / free drinking water service in the airport?

Which are the Tourism and Transfer offices that have office in the airport?

Is there any pharmacy in the airport?

Is there a Bank & ATM’s at the airport?

Is there baggage wrapping service in the airport?

Are there any points in the airport where we can buy a stamp duty?

Does the airport have health service?

Does the airport have cargo service?

How can file a job application?

What is the airport tax imposed on the passengers?

How can I give advertisement on terminal billboards?

Which languages does the mobile application support?

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