Frequently Asked Questions

You can use public transport vehicles, your private car, or taxi to come to our airport. You can visit https://www.istairport.com/en/passenger/transport/public-transport for more information on access by public transport or private car.

For detailed information on the departure points of the HAVAIST buses, please visit http://hava.ist/. You can access the HAVAIST and IETT buses at our airport by going down in the elevators located before the entrance gates of the arriving passenger and departing passenger floors.

You can use your IstanbulKart and credit card for payment in the HAVAIST buses. You can buy your IstanbulKart from the ticket vending machines (biletmatik) on the bus/shuttle floor of our airport, and load money on your IstanbulKart from the same machines. You can access the bus/shuttle floor by going down in the elevators located before the entrance gates of the arriving passenger and departing passenger floors.

You can obtain information on the IETT buses  arriving at and departing from our airport on https://www.iett.istanbul/en/main/pages/access-to-airports/798

You can buy your IstanbulKart from the ticket vending machines (biletmatik) on the bus/shuttle floor of our airport, and load money on your IstanbulKart from the same machines. You can access the bus/shuttle floor by going down in the elevators located before the entrance gates of the arriving passenger and departing passenger floors.

The works of the subway line to arrive at the airport are being continued at present. For access to our airport from the stations of the other subway lines, you can visit https://www.iett.istanbul/tr and https://www.metro.istanbul/.

In our car parks with total capacity of 40,000 vehicles, Istanbul Airport will also give our guests Car Park, Valet, and Vehicle Maintenance services above the international airport standards. The Car Park is composed of 5 blocks in total: 3-floor 1 block and 7-floor 4 blocks. For detailed information on our car park, please visit

https://www.istairport.com/en/passenger/transport/airport-parking

Our table of car park fees determined as per the tariff of SAA (State Airports Authority) PPC (Public-Private Cooperation) is as follows. If you please, you can obtain price information by entering in our website https://www.istairport.com/en  the dates you want to leave your vehicle.

Our car park does not have a reservation system for now.

There is car wash service on the floor R of our car park.

The valet service is given at the domestic lines and international lines terminals of our airport. There are 3 valet receipt points in total on the departures floor: 1 each for domestic lines and international lines and 1 for CIP; and 2 valet delivery points on the road between the Plaza Area and the Car Park: 1 each for domestic lines and international lines.

The fee of the valets who serve at certain points of the car park at our airport is TL 35.

There are 3 valet delivery points on the departing passenger floor: two points across the entrance doors number 3 and 5 and one in CIP. On the arriving passenger floor, there are 2 valet reception points on the road between the plaza area and the car park, one of which is located across the gate number 9 and the other across the gate number 13.

You  can pay the car park fees in cash and with  credit card by using the manual and automatic payment devices on the floors number P3 of  the Red and Green car parks as well as the automatic payment devices, which are  26 in total, inside 6 elevators in the car park, next to the moving walkways on  the floor P5, on the L08 axis at the P2 exit points, and next to the elevators  on the terrace P6.

This service is given on the Car Park floor R.

The x-ray scanners we use at Istanbul Airport are used to check your properties only. The other scanning systems used (door-type and hand-held detectors) do not use X-ray technology.

You can prefer to be scanned by an alternative method (pat-down search, in-cabin search) to be determined by the checkpoint personnel.

The security check of the children who are special category passengers in accordance with the rules applied at airports can be made through pat-down search.

At our airport, the security checks of our special category passengers such as children, pregnant women, and those who use cardiac pacemaker can be made through pat-down search.

For information on the materials that can pass through the security checkpoints at the airport, please visit the General Directorate of Civil Aviation website on http://web.shgm.gov.tr/tr/yolcular-icin/3889-index. About the prohibited materials you cannot bring into the aircraft, you must contact your airline company.

You can obtain information on carrying the products you buy in the duty free area in the aircraft cabin from your airline company.

When the scanner personnel who check the property cannot find out whether the carry-on baggage includes any one of the prohibited items specified in the annex titled "Dangerous Goods prohibited in the Sterile Areas and Dangerous Goods that can be carried by Passengers/Cabin Crew" to the National Civil Aviation Security Program (NCASP), they reject the property or rescan the property in a different way compatible with the nature of the properties and items. If the warning cannot be solved at the end of the scan, it is not allowed to pass the property through the security checkpoint. It is not possible to receive the properties disallowed to pass through back.

In accordance with the instruction of the Ministry of Interior and the update made in the National Civil Aviation Security Program later, it is necessary to pass the electronic devices through the X-ray device separately by removing them from their cases or bags and check the electronic device by switching it on. If the device does not operate, or if there are findings indicating that the device case was opened up, it is not allowed to pass through the checkpoint to ensure the safety and our passengers' security by preventing the potential risks.

You can carry only one electronic cigarette in the cabin, provided that its batteries are removed. You can also carry its liquid with you within the limits of the restrictions on liquids that can be carried in the cabin.

In accordance with the annex titled "Dangerous Goods prohibited in the Sterile Areas and Dangerous Goods that can be carried by Passengers/Cabin Crew" to the National Civil Aviation Security Program (NCASP), carriage of all liquids more than 100 ml in the aircraft cabin is subject to liquid restrictions. When there is no baby, the breast milk is considered included in this restriction and can be carried in the aircraft cabin only in 100 ml containers that can fit into only one 20x20 nylon liquid bag per person (the nylon liquid bags are available at our checkpoints). The liquid to be carried may be let into the cabin and sterile area after being checked with the security devices.

In accordance with the annex titled "Dangerous Goods prohibited in the Sterile Areas and Dangerous Goods that can be carried by Passengers/Cabin Crew" to the National Civil Aviation Security Program (NCASP), carriage of all liquids more than 100 ml in the aircraft cabin is subject to liquid restrictions. However, in accordance with the exception section of the same annex, "Baby formula (no more than sufficient for the entire travel, provided that the baby is also a passenger) may be carried.” These substances are allowed to pass after being checked with the security devices. It is possible to find detailed information on the liquid restrictions in the official website of the Directorate General of Civil Aviation.

In accordance with the annex titled "Dangerous Goods prohibited in the Sterile Areas and Dangerous Goods that can be carried by Passengers/Cabin Crew" to the National Civil Aviation Security Program (NCASP), the prohibited materials brought by passengers or cabin crew may be checked at the security checkpoints or detained for security reasons; the detained materials are destroyed by the Terminal Operation Management, and it is impossible to receive them back. In order to avoid such a loss, we suggest you to review the security restrictions specified on http://web.shgm.gov.tr/tr/yolcular-icin/3889-index and put your properties not let into the sterile area in your hold baggage during check-in.

If there is no fluid inside the ice package, it can be carried as cabin baggage without being subjected to any liquid restrictions.

There is no objection to carry solid medicines in the hand baggage after subjecting them to security check. If the medicines the passenger wants to carry in the hand baggage are liquid, as specified in the exception section of the annex titled "Dangerous Goods prohibited in the Sterile Areas and Dangerous Goods that can be carried by Passengers/Cabin Crew" to the National Civil Aviation Security Program (NCASP), "the medicines are allowed, provided that they are written on a prescription that indicates the identity of the passenger or a health report that specifies that the passenger has to take these medicines is submitted, and that the said medicines are kept in their original packages"; however, the quantities of medicines allowed to carry may change as per the airport security committee decisions (sufficient for the flight time).

Even if you will make only a transfer at our airport, such products can only be carried under the approval of the Ministry of Health. You are required to apply to the security checkpoint with the letter that indicates the Ministry of Health approval for carriage. In consequence of your application, such products are allowed to pass only if they are approved by the security officers.

Carriage of insulin injectors in cabin baggage is permitted provided that they are written on a prescription that indicates the identity of the passenger or a health report that specifies that the passenger has to take these medicines is submitted, and that the said medicines are kept in their original packages as explained in the exception section of the annex titled "Dangerous Goods prohibited in the Sterile Areas and Dangerous Goods that can be carried by Passengers/Cabin Crew" to the National Civil Aviation Security Program (NCASP). However, the quantities of medicines allowed to carry may change as per the airport security committee decisions (sufficient for the flight time). It is forbidden to carry hypodermic injectors in the cabin; and you are required to receive information on carriage of the same in hold baggage from the airline company.

You are required to make your over-size or irregular-shaped baggage scanned through the over-size baggage X-Ray located at our entrance gate number 7. We suggest you to contact your airline company before bringing your baggage you can send to hold through the over-size baggage counters at the check-in islands C, E, G, L, N, and R.

IGA Private Security never detains the passenger baggage. However, if any material dangerous for flight security is detected in the baggage at the checkpoints, the said material is thrown into the dangerous goods waste containers, and the Terminal Operation Management subjects the materials in these containers to waste disposal process.

The electronic and electrical devices are subject to a number of restrictions specified in the National Civil Aviation Security Program (NCASP) section “Dangerous Goods prohibited in the Sterile Areas and Dangerous Goods that can be carried by Passengers/Cabin Crew”.

There are additional security practices such as removing the electronic devices from their bags and passing them through the security checkpoints separately, switching them on, etc.

For example, it is forbidden to carry the electric skateboards in hold baggage together with their batteries. Before giving them to the hold, it is necessary to remove the batteries from the skateboard, and evaluate the batteries separately depending on their contents. For detailed information on the restrictions, please visit the Directorate General of Civil Aviation website on http://web.shgm.gov.tr/tr/yolcular-icin/3889-index.

In accordance with the National Civil Aviation Security Program, the professional motion-pictures possessed by the persons carrying along such motion-pictures are checked by means of the "Charge Tents" possessed by them. If there is no “Charge Tent”, it is necessary to scan the film by the security device under the approval of the person carrying the film; and if the person does not consent, this film is not allowed to pass.

You can fly after delivering your weapon at the weapon delivery points at the gates 1, 5, and 7 of our airport.

The memories of the said devices can retain the images of a certain period only. If you file a legal application, the necessary information can be shared with you.

During the airport security checks, your pet passes through the door-type detector together with you, and its cage, if any, passes through the X-Ray device; and after completing the search processes in this way, you can make your flight. Please contact your airline company about the procedures of carriage in the cabin and the hold.

If the infant car safety seat does not include any prohibited/restricted material in consequence of the security checks made by the available security systems and devices in compliance with the relevant procedures, there is no problem in passing infant car safety seats through the security checkpoints. However, you should contact your airline company about carriage and admission of the infant car safety seat into the aircraft cabin.

You are required to be at the terminal at least 3 hours before your international flights and at least 2 hours before your domestic flights.

ou can obtain information on the flights departing from our airport onhttps://www.istairport.com/en/passenger/flight/departureand the flights arriving at our airport onhttps://www.istairport.com/en/passenger/flight/arrival. Besides, you can follow this information by installing our Istanbul Airport application on your Apple/Android mobile device, or call our Call Center number 444 1 442 (IGA) to obtain current information on the flights.

You can visit https://www.istairport.com, or use our Istanbul Airport application you can install on your Apple/Android mobile device, or call our Call Center number 444 1 442 (IGA) to obtain current information on the flights at our airport.

For detailed information on the vaccines you should have depending on the location you will fly to, please visit http://www.seyahatsagligi.gov.tr/.

We request you to contact your airline company for detailed information on delay, cancellation of your flight and your passenger rights.

All check-in counters at our airport have convenient dimensions for our passengers with reduced mobility. It is under the airline companies' initiative to designate special check-in counters for families, elder passengers, or passengers with reduced mobility. Currently, Turkish Airlines has such an application at our airport.

If your airline company has online check-in counter, you can complete your transactions through the said counter without getting in the standard check-in line.

Please contact your airline to learn your free baggage allowance.

If you leave your property in the airport terminal building, we request you to complete the lost property form available on our website on

https://www.istairport.com/en/passenger/terminal-services/lost-and-found

In the event that your baggage is not on the baggage band, or it is lost, if you are at the baggage reclaim point, you can find the lost property office of the ground handling agent working for your airline company by following the relevant guide signs and have your lost baggage recorded. If you are not at the baggage reclaim point, you can contact your airline by giving information such as your name, surname, date, time, destination, and flight code of your flight, the photo, if any, of your flight ticket or baggage tag, and the color, size, etc. of your baggage.

If your baggage is delivered damaged, we request you to send your name, surname, date, time, destination, and flight code of your flight, the photo, if any, of your flight ticket or baggage tag to customercare@igairport.aero so that our relevant department can investigate the matter.

The foodstuffs in the properties found at our airport are not retained longer than one day against perishing, etc., and then they are destroyed.

You can receive your property found in the terminal from our Lost & Found Office located opposite the R check-in island ahead of the 7th entrance gate on the departing passenger floor. You can locate our office exactly by using the following link:https://www.istairport.com/en/passenger/airport-guide/airport-mapor the map in our Istanbul Airport mobile application you can install on your Apple/Android device.

You can find the exact location of our Lost & Found Office located opposite the R check-in island ahead of the 7th entrance gate on the departing passenger floor by using the following link:https://www.istairport.com/en/passenger/airport-guide/airport-mapin our Istanbul Airport application you can install on your Apple/Android mobile device.

Since the properties left on board the aircraft are retained by the relevant airlines in their own lost & found offices, you should contact your airline.

Since the properties not reclaimed from the baggage band are retained by the relevant airlines in their own lost & found offices, you should contact your airline.

The official documents you have lost in our airport terminal building are routed to the airport Police Branch Department without being delivered to our Lost & Found Office for security reasons.

For information on the land side and domestic lines shops at the airport, please visit https://www.istairport.com/en/passenger/airport-guide/shopping; and for information on our 55,000 m² Duty Free shops with different concepts and located on the international lines air side, please visit https://www.istairport.com/en/passenger/airport-guide/duty-free. You can also locate these shops on our airport map on our website, or the map in our Istanbul Airport mobile application you can install on your Apple/Android mobile device.

For information on the restaurants and cafés at our airport, please visit https://www.istairport.com/en/passenger/airport-guide/food-and-beverage; you can locate them on our airport map on our website, or the map in our Istanbul Airport mobile application you can install on your Apple/Android mobile device.

For information on the subject, please visit https://www.unifree.com/en/duty-free-shopping/#/duty-free-shopping-procedure

You can check your duty free limits on your international lines arrival flight you will make at our airport on https://www.unifree.com/en/duty-free-shopping/#/duty-free-shopping-procedure

You can obtain the information on whether your baggage will be transferred automatically from your airline company.

If your connecting flight is canceled or you miss your flight due to various reasons, you can obtain information by applying to the transfer desk of the relevant airline company. In order to reach the transfer desks, you can use our airport map on https://www.istairport.com/en/passenger/airport-guide/airport-map or create your own route from your current location by using our Istanbul Airport mobile application you can install on your Apple/Android device.

You can rest at our hotel named YOTEL that is located in our terminal and presents smart designs and technologies to its guests on both sides with its 174 air side rooms and 277 land side rooms. You can book a room at our hotel named YOTEL on https://www.yotel.com or by sending an e-mail to istanbul.reservation@yotel.com.

If you come from abroad and take a transfer flight from Istanbul Airport to abroad again, you can proceed to your next flight by ascending to the departing passenger floor after passing through our security checkpoint. However, if you need to reclaim your baggage or enter the country for any reason, you are required to have Turkish visa, as you will have to pass through our passport checkpoint

Istanbul Airport has e-visa kiosks. You can visit https://www.evisa.gov.tr/tr/info/ to apply for visa before coming to Turkey.

For detailed information on the registration transactions of the devices you have brought along while coming to our country from abroad, please visit https://tuketici.btk.gov.tr/merkezi-cihaz-kayit-sistemi.

For detailed information on the electronic devices you can bring along while entering our country from abroad, please visit https://tuketici.btk.gov.tr/merkezi-cihaz-kayit-sistemi.

We have a hotel named YOTEL that is located in our terminal and presents smart designs and technologies to its guests on both sides with its 174 air side rooms and 277 land side rooms. You can book a room at the hotel on https://www.yotel.com or by sending an e-mail to istanbul.reservation@yotel.com.

You can book a room at our hotel named YOTEL in the terminal on https://www.yotel.com or by sending an e-mail to istanbul.reservation@yotel.com.

For detailed information on our IGA Pass membership packages, please visit https://igapass.com/tr.

You can buy our IGA Pass services and membership packages on https://www.igapass.com/en/Hizmetler/Hizmetlerimiz/Paket-Servisler/c/02 or our Istanbul Airport mobile application, or from the service sale points at our airport.

You do not need any card to use the services and membership packages you have bought. You can use these services through the QR code you will produce with Istanbul Airport mobile application.

There is no IGA Lounge for domestic flights at the moment.

We have IGA Lounge for international flights. In order to access the Lounge, you can turn left in the Duty Free zone after the passport check and follow the relevant guide signs, or locate the Lounge on the map in our Istanbul Airport mobile application you can install on your Apple/Android mobile device.

You can see the IGA Lounge right you bought from www.igapass.com, Istanbul Airport mobile application, or service points in the QR menu of Istanbul Airport application. It will be sufficient for you to have the QR code read at the entrance of the Lounge to benefit from this service.

You can use your Withdrawal Right without giving any reason within fourteen (14) days starting from the date you bought the service. If you have not used the relevant service yet after buying it, you can use your Withdrawal Right within the abovementioned period through the cancellation options on the website or the Mobile Application, or by giving your express statement through IGA Service and Sale Points or the Call Center.

Departing Passengers	Arriving Passengers	Transfer Passengers
Being met by personal assistant Porter service Priority in check-in Use of IGA Fast Track Escort to aircraft door Use of IGA Lounge Buggy assigned to passenger	Being met by personal assistant Porter service Buggy assigned to passenger Use of IGA Fast Track Escort to transfer vehicle	Being met by personal assistant at the gate of the first flight (with the buggy assigned to the passenger) Porter Service Use of IGA Fast Track at the Passport checkpoint Use of IGA Lounge Escort to the flight gate for the other flight (with the buggy assigned to the passenger)

IGA Meet & Greet Service is based on reservation system. If we have available meeting assistants on the date and at the time you request, you are informed that your reservation has been approved. The service fee is collected after your reservation is approved. For IGA Meet & Greet service, you can make reservation at least 48 hours in advance through the website https://igapass.com/tr, our call center number 444 1 442, Istanbul Airport mobile application, and the e-mail address info@igapass.com.

If your reservation has not been approved yet, following your reservation request, you can make your cancellation and revision requests at the "Reservation and Purchasing Transactions" step on www.igapass.com website, or send your requests by giving your express statement through IGA Service and Sale Points or the Call Center. If your reservation has been approved and you have purchased the service, you have right to withdraw until no later than forty eight (48) hours before the service, provided that you exercise your right within fourteen (14) days starting from the date you bought the service.

In order to benefit from the Car Park and Valet services as much as you want, you must have one of IGA Pass Extra or IGA Pass Premium membership packages. You can buy the membership packages through www.igapass.com website, Istanbul Airport mobile application, and the service and sale points located in the airport.

There are 3 valet delivery points on the departing passenger floor: two points across the doors number 3 and 5 and one in CIP. On the arriving passenger floor, there are 2 valet reception points on the road between the plaza area and the car park, one of which is located across the gate number 9 and the other across the gate number 13.

If you have one of IGA Pass Extra and IGA Pass Premium packages, you can have parking spots for maximum 3 vehicles in the car park. You are required to have the license plate numbers of all your vehicles for which you want to receive this service registered while becoming a member.

For the departing passengers, the security checkpoints at the 1st domestic lines entrance, and the 3rd and 6th international lines entrances have fast-track passes. Our passport checkpoints serving the international lines arriving passengers, international lines departing passengers, and transfer passengers also have fast-track passes.

Our fast-track service is included in IGA Pass membership packages. For detailed information on our membership packages, please visit our website www.igapass.com or use our mobile application. You can see your Fast-track right in the package in the QR menu of Istanbul Airport application, and use this service by having the QR code in your application read at the Fast-track pass points.

For our minor passengers, we have children's playgrounds at 5 points in total: one for each of our piers where the flight gates are located on the departing passengers floor. You can locate these playgrounds on our airport map on https://www.istairport.com/en/passenger/airport-guide/airport-mapor through our Istanbul Airport mobile application you can install on your Apple/Android device.

We have 13 baby care rooms in total, which are convenient for breastfeeding: two in each playground at our five piers where the flight gates are located on the departing passengers floor, two in departure level (before/after passport) and one in arrival level. You can locate these rooms on our airport map onhttps://www.istairport.com/en/passenger/airport-guide/airport-map, or through our Istanbul Airport mobile application you can install on your Apple/Android device.

Our airport has family rooms next to restrooms where you can change your baby's diaper.

Planned as per the “Accessible Airport” target, our airport is equipped with special phones our passengers with reduced mobility can use to receive help of the ground handling departments, which are placed in front of the gate of each entrance of the departing passenger and arriving passenger floors. We have check-in kiosks with convenient dimensions and Braille alphabet for our passengers, special passage areas sufficiently wide to facilitate our said passengers' passage at each security and passport checkpoint, parking spots designated for disabled passengers in the car park, accessible elevators that meet the disabled passenger standards, and restrooms special to passengers with reduced mobility. Additionally, for our visually-impaired guests, there are guide tracks ranging from the entrances number 2 and 6 to the information desk on the departing passenger floor, and from the arriving passenger floor baggage reclaim hall exit to the exit gates and the mass transport vehicles floor.

Each restroom region across the airport includes special restrooms designed for our passengers with reduced mobility. Our restrooms whose doors are opened through sensor detection and giving audible "occupied/vacant" warning can be locked from inside with a button.

You can pass through the security checkpoint after checking of the wheelchair with or without you in it depending on whether you can walk or not during the security applications.

It is the tax imposed on the airlines for the services and facilities provided to departing passengers in terminals at the airports/terminals operated by the Airport/Terminal Operators within the scope of PPC Projects contracted out by SAA Directorate General.

Our airport has Wi-Fi service that you can use free of charge for one hour if you install our mobile application.

You can consign your baggage to two "Baggage Consignment" areas located on the arriving passenger floor of our airport and the baggage consignment cabinets on the departing passenger floor for a fee. You can access the location information of these areas on our airport map on https://www.istairport.com/en/passenger/airport-guide/airport-map, or through our Istanbul Airport mobile application you can install on your Apple/Android device. In our baggage consignment offices, our table of baggage consignment fees determined as per the tariff of SAA (State Airports Authority) PPC (Public-Private Cooperation) is as follows

The baggage consignment cabinet fees are TL 40 for small baggage and TL 60 for large baggage for 12 hours. In case of exceeding 12 hours, it is TL 40 for small baggage and TL 60 for large baggage for each 24 hours.

There are 13 passenger smoking areas in total at our airport: 10 on the international lines air side and 3 on the domestic lines air side. You can access the location information of these areas on our airport map on https://www.istairport.com/en/passenger/airport-guide/airport-map, or through our Istanbul Airport mobile application you can install on your Apple/Android device.

In order to obtain information on and/or make a request for the advertisement areas, sponsorships, brand cooperations, promotional stand renting, and organization services at Istanbul Airport, please visitadvertising@igairport.com or call the phone number 0212 601 41 00.

The baggage trolleys at our airport are used through the deposit method. When you make payment at the baggage trolley dispensers in cash, or by using your DEBIT card or NFC, you can receive your baggage trolley from the system with the slip that bears a QR code. When you want to return your baggage trolley, you can receive your deposit back by making the dispenser read the QR code. Since the QR code generated by the dispenser matches the baggage trolley, you must make sure that you have the correct QR code read while delivering the trolley.

There are electric sockets and USB charging points you can use to charge your phone/tablet at the seating areas of our airport.

Our airport has 44 prayer rooms in total (22 for women and 22 for men) as well as 1 prayer island for other religions, which is located at the pier F that includes the gates F on the departing passengers floor. You can access the location information of these areas on our airport map on https://www.istairport.com/en/passenger/airport-guide/airport-map, or through our Istanbul Airport mobile application you can install on your Apple/Android device.

If you subscribe when you come to the car park, you can leave your vehicle at the car park for the subscriber's fee.